Bentley Robinson
A skilled Manager with considerable experience in the Customer Service, Retail and Contact Centre sectors and the Voluntary Sector. Results orientated with proven ability to drive teams and develop individuals to ensure operational goals of the business are achieved and exceeded. Skilled in areas of strategic planning, people management, project implementation, operational delivery, and budgetary and financial management.
Background
15 years experience with Boots the Chemists, the UK's leading health and beauty retailer, as a Store Manager, managing the business, both retail and pharmacy, to maximise profit, grow sales and develop high performing people. Previous experience in Boots the Chemists as a Store Trainer and a Personnel team manager.
After leaving Boots the Chemists I was a Project Manager for GEM, Belfast, a global outsourcer of multilingual and multichannel customer support. In that role I was responsible for company projects which included planning and implementing the opening of a new company facility for 80 agents in Hungary.
I have experience as a voluntary Business Mentor for the Prince's Trust.
Key Skills
- Effective management of complex projects.
- Motivating people to achieve personal targets and create performing teams.
- Reviewing, changing and implementing business plans to achieve business growth.
- Analysing competition to create business opportunities.
- Managing and forecasting budgets to maximise profits.
- Developing people to improve their performance and increase their potential.